source: rtems-docs/user/support/index.rst @ bb13624

.. comment SPDX-License-Identifier: CC-BY-SA-4.0

Support
*******
.. index:: Support

RTEMS offers a variety of support options.

This chapter covers all options available to both users and developers.  If you
believe this is a bug report please submit it to the bug tracker otherwise the
developers mailing list is the default location to send the report.

RTEMS Project Support
=====================
.. index:: RTEMS Project Support

The following support channels are provided by the RTEMS Project and provide
direct access to the RTEMS community.

Bug Tracker
-----------
.. index:: Bugs
.. index:: Reporting bugs

The bug tracker can be found at the :r:url:`bugs`.

See the `Submission Guidelines <http://devel.rtems.org/wiki/NewTicket/>`_ for
details on submitting a ticket.

Be sure to do a cursory search for any tickets that may be relevant to your
problem.

If you are unsure about your issue status submit a ticket and we will help you
sort it out.

Documentation
-------------

The latest user documentation can always be found at the :r:url:`docs`.

.. _support-mailing-lists:

Mailing Lists
-------------
.. index:: Community
.. index:: Mailing lists

We have several mailing lists for RTEMS users and developers.

        * :r:list:`announce`
                * Announcements for major and other project-related issues.

        * :r:list:`bugs`
                * Bugs email from :r:url:`bugs`.

        * :r:list:`devel`
                * Developers list, this is for developers of RTEMS itself.


        * :r:list:`build`
                * Results from the testing and building of RTEMS.

        * :r:list:`users`
                * Users of RTEMS.

        * :r:list:`vc`
                * Commits to the RTEMS master repository.


IRC
---
.. index:: Community
.. index:: IRC

RTEMS IRC is available on the Freenode network. See the `Freenode
<http://www.freenode.net/>`_ web site for details on connecting, selecting a
nickname, and general usage tips. If you are new to IRC it is recommended
reading.

These are the current IRC channels.

  **#rtems**

This is a general channel for all things RTEMS. You can just hang out with
other RTEMS users and developers to talk about RTEMS, using RTEMS or to make
contact with other RTEMS users.

The ``#rtems`` channel is logged. You can find the logs at
http://www.rtems.org/irclogs/. You can search the logs using Google by adding:

  **site:rtems.org inurl:irclogs**

to your search terms.

Developers
----------
.. index:: Community
.. index:: Developers

Developers can find help and support on the mailing lists, see
:ref:`support-mailing-lists`.

Technical documents including design, :r:url:`gsoc`, :r:url:`socis` can be
found on the :r:url:`devel`.

Commercial Support Services
===========================

The wider RTEMS community has developers and orgainizations who can provide
commercial support services. These services range from training, implementing
new features in RTEMS, deployment of RTEMS< helping establish a new project
environment for a team, to application and system design.

The RTEMS Project does not endorse or promote any provider of these services
and we recommend you use a search engine to locate a suitable provider. If you
are unsrue please contact a provider and see what is available.

If you develop a new feature or you have someone do this for you we recommend
you have the work submitted to the project and merged. Once accepted into the
project the work will be maintained as part of the development process within
the project and this is a benefit for.